Most people who go looking for a CoinTracker alternative are leaving over the bill, not a bug. In the 1 and 2 star Trustpilot reviews from the last twelve months, the complaint that comes up most is a transaction limit reached because spam airdrops were counted, followed by a price rise for the same plan, a forced upgrade to unlock a feature the ad said was included, and a report that turned out not to fit the country it was bought for. Accuracy complaints exist too, but pricing is the one that makes people search.
So the first thing to check in any alternative is three questions, before the integration count: does spam count toward your tier, is it a subscription or a purchase, and what happens if the report does not fit your return.
For balance: CoinTracker's US filing package is strong, the TurboTax link works for the online product, and the low-star volume is small (11 reviews in a year). But 11 is enough to see the shape, and the shape is pricing.
What people leave over
Spam pushed them past the tier
Airdrop spam and dust land in your wallet without you doing anything. If the tool counts them, a 250-transaction wallet becomes a 400-transaction wallet and you pay the next tier for rows you never traded.
"Limit is very low of only 250 transactions. Spam transactions are added meaning you have to pay the increased price." (CoinTracker, 1★, January 2026)
Ask the alternative in writing whether spam is excluded from the count. If the answer is "you can mark them as spam yourself," that is a no, because you are doing the work to lower your own bill.
The price went up for the same thing
"£49 to £79 in less than a year for the same service! Instead I downloaded my report in CSV on the exchange and used AI to do it." (CoinTracker, 1★, December 2025)
That reviewer's fix (an exchange CSV plus an AI) is what a lot of people try next, and it works right up until they have two exchanges, one transfer between them, and a cost basis that now needs matching by hand. Subscriptions are the mechanism here. A per-tax-year purchase cannot rise on you mid-plan because there is no mid-plan.
The upgrade did not include what the ad said
"Forced me to buy a $600 upgrade because I had high transaction volume. On the upgrade advertisement it specifically said syncs with TurboTax." (CoinTracker, 1★, April 2026)
"Can't transfer info to TurboTax desktop. Only works on online versions of TurboTax. That will require another purchase." (CoinTracker, 1★, April 2026)
Check export formats against the exact software you file with, desktop or online, before paying.
The report did not fit the country
"The report I received was not suitable for my Italian tax requirements." (CoinTracker, 1★, July 2026)
A crypto tax report is a jurisdiction-specific document. A US 8949 is useless for HMRC and vice versa. Confirm the alternative has your country's method (share pooling for the UK, FIFO variants for Germany and France) before you buy, and confirm what happens if it does not.
And the accuracy complaint, which is the one that should worry you most
"Accountant here who has clients using this software. The tax reports are not accurate. Client this year showing 750k gain, when analysed the information for some transactions was half missing which meant it over inflated." (CoinTracker, 1★, January 2026)
Half-missing transactions inflating a gain is the same failure in every tool in this category: a sale with no matching purchase gets a zero cost basis, and the whole sale price becomes gain. The question for the alternative is whether it hides that or flags it.
What Moonscape does with those five
This is our product, so read it as a claim to verify.
Spam and dust airdrops are excluded from the transaction count. That sentence is on the pricing page and in the plan terms, not in a support reply.
Pricing is one payment per tax year, from $39 to $199 (£35 to £159). Nothing renews. Nothing rises mid-year because there is no mid-year.
Importing, searching and categorising are free on every account. You pay once you want the report, and the tier is set by real transactions in that tax year.
Countries are US, UK, Germany, France, Australia and Poland, each with its own cost basis rules (FIFO, LIFO, HIFO, and share pooling for HMRC). Not Italy. If you file elsewhere, we are not your tool and would rather say so here.
On accuracy: each asset carries a running balance. A sale that dips below what you hold is flagged in the exceptions report as a must-fix item rather than silently given a zero cost, and the count of open items sits next to the total. Transfers between your own wallets are matched and never billed as sales. USDC costs what you paid for it. If the accountant above had run that client through an exceptions list, the 750k would have been a list of missing sources instead of a number.
Support is a person within one business day, filing season included.
Other alternatives worth a look
- Koinly: the largest integration list, and it answers every review. The complaints there are wrong figures and slow support in filing season rather than pricing. We ranked the Koinly alternatives separately.
- CoinLedger: cheaper for a simple US return. Recent reviews flag USDC at zero cost and Coinbase rows with missing fields.
- Crypto Tax Calculator: strongest of the group on DeFi classification; subscription priced by transaction count.
Before you pay anyone
- Count your real transactions for the tax year, excluding spam. That is the number to price against, and any tool that will not show it to you before checkout is hiding the tier.
- Import into the new tool and read its exceptions or "needs review" list before the total. The total is only as trustworthy as that list is short.
- Check the export against the exact filing software and country you use.
Import your history into Moonscape and see your real transaction count and open exceptions before you decide anything. No card. If the number of exceptions is large because a source no longer exists, that is a reconstruction job, not a software one, and a free diagnostic scan will tell you how big it is.