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Privacy Policy for Moonscape

Last updated: 16 October 2024

Moonscape Software FZCO ("we," "our," or "us") has prepared this Privacy Policy to explain what personal information we collect, how we use and share that information, and your choices concerning our information practices. Through our website (the “Site”) and mobile application (the “App”), we track your cryptocurrency portfolio’s performance and help calculate related capital gains and losses (the “Service”).
Before using the Service or submitting any personal information to Moonscape, please review this Privacy Policy carefully. By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access the Site or otherwise use the Service. This Privacy Policy is incorporated into and forms part of our Terms of Service.

1. Personal Information Collection

We collect personal information from you in the following ways:

  • Identification Information: We collect your email address and password when you create an account using Auth0.
  • Cryptocurrency Information: We collect public wallet addresses and the transaction history associated with each cryptocurrency you connect to the Service, including dates and amounts of transactions. This data is obtained directly from the blockchain, from the exchange you connect via read-only API access, or through information you upload.
  • Financial Information: If you make payments, our payment processor collects financial details, such as your payment card number.
  • Communication Information: Information you provide when contacting us for support or when responding to surveys or market research.
  • Social Media Information: Personal information shared through interactions on social media platforms like Twitter or YouTube, based on your privacy settings on those platforms.

We also automatically collect Internet activity information such as:

  • Device Information: Details about your device (e.g., manufacturer, model, IP address, and browser).
  • Usage Information: Information about how you use our Service, collected via tools like Google Analytics and Mixpanel, including features you interact with, pages you view, and the time spent on different activities.
  • Location Information: An estimate of your location derived from your IP address.
  • Email Interaction Information: We may track your email opens and clicks using pixels embedded in our emails.

2. Personal Information Use

We use your personal information for the following purposes:

  • Service Delivery: To track your cryptocurrency portfolio’s performance, calculate capital gains and losses, and authenticate your account.
  • Communicating with You: To send updates about the Service, respond to your support requests, and inform you about policy changes.
  • Service Improvement: To analyze and enhance the Service, personalize your experience, and develop new features.
  • Marketing and Advertising: To send marketing communications, including special offers and promotions, and to engage in interest-based advertising through our partners.
  • Compliance and Protection: To comply with legal requirements and protect your rights, privacy, safety, and property.

3. Personal Information Sharing

We do not sell, rent, or lease your personal information. However, we may share your data with:

  • Service Providers: Third-party providers who assist with hosting, analytics, and payment processing.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.
  • Legal Requirements: To comply with legal processes or regulatory requests.

4. Personal Information Retention

We retain your personal information for as long as necessary to provide our services, meet business needs, or comply with legal obligations.

5. Your Rights and Choices

As a Moonscape user, you have the following rights:

  • Access and Portability: You can request access to your personal data and receive it in a commonly used format.
  • Deletion and Correction: You may request deletion or correction of your personal information.
  • Marketing Opt-Out: You can opt out of marketing communications at any time.
  • Consent Withdrawal: If we rely on consent for data processing, you can withdraw your consent at any time.

To exercise any of these rights, please contact us directly.

6. Children’s Privacy

Moonscape is not directed at users under the age of 18, and we do not knowingly collect personal information from minors. If you believe that a child has provided us with personal data, please contact us so that we can delete the information.

7. Links to Third-Party Websites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

8. Security

We employ technical, organizational, and physical safeguards to protect your personal information. However, no system is 100% secure, and you use the Service at your own risk.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates. By continuing to use the Service, you consent to the revised Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at hello@moonscape.app.